The preparation time for an order is a maximum of 24 hours

With GLS and Colissimo, delivery times vary between 1 (Ile de France) to 3 days.

Delivery times are not guaranteed.

With GLS Express, delivery times are 24 hours (including order preparation). Orders must be placed before 12 PM. Deliveries from Monday to Friday.

Mainland France & Europe

Click & Collect - Pickup in Osny (Val d'Oise): Free

Delivery in France, Belgium, Germany, Spain, Italy:

GLS FlexDelivery (Home): €6.99

GLS Relay Point: €6.99

Free delivery for purchases over €69

GLS EXPRESS:

Home: €13.99

Delivery from Monday to Friday.

For other destinations (Europe): Shipping costs are also calculated during the payment step.

If you wish to track the progress of a recent order, please visit the order tracking page. If it has not yet been shipped, we are doing our best to send it to you as soon as possible. If the status of your shipment has not changed for several days, please contact us at: sav@patissland.com

Orders are shipped only on business days. Business days are Monday through Friday, excluding public holidays in France.

Deliveries are made by our carriers from Monday to Friday.

In case of difficulties related to the processing of your order, you will receive a notification shortly after the problem has been identified.

You will receive a notification email (check your spam folder) as soon as your reservation is ready to be picked up at the warehouse. However, if your need is urgent, please go directly to our warehouse during opening hours (available on Google). Once there, please ring the bell and wait outside; a team member will hand you your order upon presentation of your ID.

You have a maximum of 10 days to pick up your order; after this period, your products will be restocked and your order canceled and refunded.

If you wish to return a product purchased on our site, please take note of the following conditions:

1. Returns must be made within 14 days of the purchase date. Products returned after this period will not be accepted.
2. Return shipping costs are the responsibility of the customer.
3. Products must be NON FOOD, returned in their original packaging, unopened and in perfect resale condition, with all original labels and accessories. Damaged or used products will not be accepted.
4. Refunds will be made upon receipt of the product in our warehouses and after verification of its condition. The refund will be made using the same payment method used at the time of purchase.
5. We reserve the right to refuse returns that do not comply with the conditions mentioned above.

We thank you for your understanding and remain at your disposal for any further questions.

Return address:

Patissland

12 Chaussée Jules Cesar

95520 OSNY

When your order is being shipped, you automatically receive a notification including a link to download your invoice. You can also create an Account on the Patissland.fr website. Then log in to your Account. Under the "Order History" section, click on: "Click here to download your PDF invoice"

To facilitate and speed up your purchases at Patissland, we accept all the following payment methods:

Visa, MasterCard, American Express, VisaApple PayPayPalPatissland Gift Card