General terms and conditions of sale

FIELD OF APPLICATION:

Any person wishing to carry out an order on the site Patissland.fr is subject to these general terms and conditions of purchase.

The Patissland site is owned and operated by the Société par Actions Simplifiée PATISSLAND. The Patissland company is registered with the RCS of Pontoise, under the number 840 623 235, whose registered office is located 12 Chaussée Jules Cesar, 95610 OSNY.

The buyer can contact the service client via the contact section of the site or at info@patissland.fr

Patissland reserves the right to modify these general terms and conditions of sale.

The general conditions that will apply will be those in effect at the time of the order.

Each order of product(s) listed in the online store of the site https://patissland.fr (hereinafter referred to as the "Patissland site" or the "site") involves the prior consultation and acceptance of the general terms and conditions of sale. Therefore, the validation of the order implies full acceptance of the general terms and conditions of sale.

This website is operated by Patissland. On this site, the terms "we", "our", and "us" refer to Patissland. 

Patissland offers this website, including all information, tools, and services available to you, the user, subject to your acceptance of all the terms, conditions, policies, and notices stated herein.

By visiting this site and/or purchasing one of our products, you are engaging in our "Service" and agree to be bound by the following terms ("General Terms of Sale", "General Terms of Sale and Use", "Terms"), including the additional terms, conditions, and policies referenced herein and/or accessible via hyperlink. These General Terms of Sale and Use apply to all users of this site, including but not limited to users who browse the site, who are sellers, customers, merchants, and/or content contributors.

Please read these General Conditions of Sale and Use carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these General Conditions of Sale and Use. If you do not agree to all the terms and conditions of this agreement, then you must not access the website or use any services offered here. If these General Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these General Conditions of Sale and Use.

All new features and all new tools that will be added subsequently to this store will also be subject to these General Conditions of Sale and Use. You can consult the most recent version of the General Conditions of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these General Conditions of Sale and Use by publishing updates and/or modifications on our website. It is your responsibility to check this page periodically to see if any changes have been made. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you.

ARTICLE 1. Purpose and preliminary mentions

The present general terms and conditions of sale define and stipulate the rights and obligations of the parties in the context of the online sale (e-commerce) of products offered by the Patissland site to the customer.

Sales validated on the Patissland site are subject to payment confirmation as well as the availability of the products selected in the order.

Any violation or non-compliance with the General Terms and Conditions of Sale and Use mentioned will give PATISSLAND the right to immediately terminate the consumer's access and right to the service.

You agree that your content (except for credit card information) may be sent unencrypted over various networks and may be changed to comply with and adapt to the technical requirements for connecting networks or devices. 

You agree not to copy, reproduce, duplicate, sell, or use any part, without exception, of this service or providing access to this service, without prior written authorization and consent with supporting documentation received from us.

By accepting these General Conditions of Sale and Use, you declare that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any person of age minor in your charge to use this website.

The use of our products for any illegal or unauthorized purpose is prohibited nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to the laws relating to copyright).

The buyer confirms having read and acknowledged all the information provided in the product sheets: product description, dimensions, compositions, ingredients (allergens). By accepting these General Terms of Sale, the buyer and/or user is fully responsible for the use of the products, in accordance with the terms of use mentioned either in the product description sheet (including image and text), or on the product packaging. Patissland disclaims any responsibility regarding the use of a product in any manner other than that for which it is intended.

The buyer acknowledges taking all precautions for the use of products purchased on the Patissland site.

ARTICLE 2. Choice and validation of the order

All orders are exclusively placed through the Patissland website. A validated order ensures the firm and definitive validation of prices, as well as the descriptions of the products available on the Patissland website.

"Any order will only be validated upon full payment of the customer's order."

An email confirmation to the address provided by the client, containing the contractual information, will be sent to the client upon validation of their order.

ARTICLE 3. Products

Presented in the form of sheets, the products offered on the Patissland site may contain the description and characteristics of the product, as well as the price of the product.

The information presented on the Patissland site may be modified slightly or completely at any time and without notice by the company PATISSLAND. The brands of the products, their names, as well as the names of the manufacturers are used for identification purposes.

ARTICLE 4. Unavailability of the product

In the event of unavailability of the products ordered by the customer, the company PATISSLAND will contact the customer by phone or by email at the contact details provided by the customer, who is responsible for the information provided at checkout. The order will then be considered null regarding the unavailable product(s).

The reimbursement is liberating and the client acknowledges through it that it constitutes full compensation for any potential damage.

ARTICLE 5. Liability upon Delivery

5.1 The seller is responsible for the items until their delivery to the recipient or to a third party designated by him, at the address indicated at the time of the order.

5.2 The transfer of risk occurs as soon as the items are handed over to the carrier when the customer has chosen a carrier not offered by the seller.

5.3 If the recipient or the designated third party is absent at the time of delivery and does not collect the items within the time frame indicated by the carrier, the seller shall not be held responsible for any deterioration of the items.

5.4 In the event of non-delivery due to an error in the address or information provided by the customer, the seller's liability cannot be engaged.

5.5 If an item arrives damaged or defective upon delivery, the customer is required to report it immediately at the time of delivery and to take clear photos of the packaging and the item. Any late reporting will not hold the seller liable.

5.6 All deliveries made by our carriers are made against signature, except in cases where the recipient gives explicit authorization for the package to be left in a specific location. This authorization implies the recipient's responsibility for the package once delivered and exempts the carrier from any liability in the event of a post-delivery incident.

5.7 In case of a dispute regarding a delivery made against signature, a refund of the order is not possible. However, a credit note may be issued if the investigation conducted by the carrier confirms an anomaly or a failure on their part.

ARTICLE 6. Payments

The prices of the products are indicated in euros including all taxes (TTC) excluding transportation costs, which are indicated when validating the cart on the payment page.

All orders, regardless of their origin, are payable in euros.
The website reserves the right to change its prices at any time; however, products will be billed based on the price in effect at the time of order registration. However, in the event of a pricing error, Patissland reserves the right to cancel the order and proceed with the customer's refund.

Orders are payable as soon as they are validated on the Patissland site, according to the payment method chosen by the customer at the time of their order.

The prices of the products are subject to change at any time on the Patissland site. The products will be billed based on the displayed inclusive prices on the Patissland site at the time of order confirmation.

Payment for orders is made by credit card or PayPal: only the types of credit cards mentioned on the Patissland website are accepted.

"It is the client's responsibility to save, by any means they deem useful and necessary, the data concerning the transaction, either by saving it or by printing it." 

Right of Cancellation: Patissland reserves the right to cancel any order placed by a customer at any time and for any reason, at its sole discretion. In such a case, the customer will be informed of the cancellation of their order as soon as possible.

Refund in Case of Cancellation : If Patissland decides to cancel an order, the customer will be entitled to a full refund of the amount paid for that order. This refund will be processed using the same payment method used by the customer at the time of the order, unless otherwise agreed with the customer.

ARTICLE 7. Proof of purchase and transaction

Patissland reserves the right to retain in its computer systems, in compliance with confidentiality and security rules, computerized records. These serve as proof of any transaction between the client and the company PATISSLAND.

It is agreed that these will prevail in the event of discrepancies between the client's computerized records and those of the company PATISSLAND.

ARTICLE 8. Delivery Terms

Order shipment:

There  PATISSLAND company commits to sending the order within 48 hours.

The products are delivered to the address provided by the customer at the time of the order.

The company PATISSLAND declines all responsibility for any damages that occur to the order after its delivery to the customer, or to any person authorized by the customer to receive the order.

All products sold on the Patissland site are carefully packaged and therefore leave the premises of the company PATISSLAND in perfect condition.Any error in order preparation will result in a product return or refund, provided that the incorrectly delivered product is returned to the company PATISSLAND, in its entirety and in perfect condition in its original packaging to the following address: Patissland, 12 Chaussée Jules Cesar, 95520 OSNY.

Upon receipt of their order, the customer is required to check the completeness of the items received. If the customer finds that one or more products are missing, they have a period of 7 working days, starting from the date of receipt, to report this anomaly to our customer service. This 7-day period allows us to activate our internal verification processes to ensure optimal handling of the complaint. After this period, no claims regarding missing products will be accepted, and the order will be considered compliant.

If a delivery solution to a pickup point is chosen, the customer's failure to collect the package within 7 days of its receipt will result in its return to Patissland. The shipping and return costs of the package will be borne by the consumer.

ARTICLE 10. Delivery Incident

We recommend that the buyer places their order early enough to anticipate any delivery or order preparation incidents, in which case Patissland may, depending on the context, proceed with sending a backup product. Patissland is not responsible for delivery delays or a late delivery choice by the buyer.The products are delivered to the delivery address specified by the customer when placing the order. The proof of delivery is constituted by the signature of the customer or any person present at their home on the delivery slip.

ARTICLE 11. Damaged Delivery

The customer must REFUSE all deliveries that appear damaged or with open packages. The initial package will be automatically returned to our warehouse. Patissland commits to making a priority reshipment, provided that all items originally ordered are available in stock.

ARTICLE 12. Right of withdrawal

In accordance with Article L.221-18 of the Consumer Code, you have a period of 14 days from the date of delivery of the product to exercise your right of withdrawal. This period allows you to return any non-food product that does not suit you.

On the other hand, in accordance with Article L.221-28 of the Consumer Code, the right of withdrawal does not apply to food products, due to their perishable nature.

Return address: PATISSLAND, 12 Chaussée Jules Cesar, 95520 OSNY.

Return conditions available at the following link:https://patissland.fr/pages/retours-patissland

Article 13 Return & Refund

The right of withdrawal applies only to consumers, that is to say, to natural persons contracting for purposes that do not fall within the scope of their commercial, industrial, artisanal, or liberal activities.

"In accordance with Articles L.121-20 and following of the Consumer Code, the consumer has a period of fourteen (14) calendar days to return, at their own expense, products that do not suit them. This period starts from the day the consumer receives their order. Any return can be reported in advance to the seller's customer service by"email to: info@patissland.fr. The product must be returned to Patissland, 12 Chaussée Jules Cesar, 95520 Osny.

Only products returned in their entirety in their original packaging, complete, intact, and in perfect resale condition will be accepted. Any product that has been damaged will not be refunded, accepted, or exchanged. This right of withdrawal is exercised without penalty, except for return shipping costs, which will be borne by the customer.

Non-Refund Policy for Hygiene Products

For reasons of hygiene and health safety, returns or refunds of non-food products that may come into contact with food items, such as cookie cutters, are only accepted subject to verification by our customer service. Products must be returned without any signs of use, damage, or modification. Any trace of use, even minimal, will render the product ineligible for a refund. This policy aims to ensure the maintenance of our high standards of quality and safety for all our customers.

"No returns will be accepted for food and perishable products, as well as gift cards."

ARTICLE 14. Legal Guarantee

The buyer has a period of two years from the delivery of the order to take action.

• You can choose between a refund or a replacement of the item, subject to the cost conditions set out in Article L. 217-9 of the Consumer Code;

To be able to benefit from the product warranty, it is essential to keep the purchase invoice of the product.

The guarantees do not cover:

• The defects and their consequences related to non-compliant use for which the product is intended (professional use, etc...)
• The defects and their consequences related to any external cause

"Before any product return, it is the buyer's responsibility to contact Patissland through the contact form or hello@patissland.com."

 

ARTICLE 15. In case of force majeure

"Any event or circumstance that is irresistible and external to the parties will be considered a case of force majeure." inevitable, unpredictable, independent of the will of the parties and which cannot be prevented by them, despite all reasonably possible efforts. The party affected by such circumstances shall notify the other within ten working days following the date on which it became aware of them. The two parties shall then come together, within a period of three months, unless prevented by the force majeure event, to examine the impact of the event and agree on the conditions under which the performance of the contract will continue. If the force majeure event lasts longer than one month, these General Terms and Conditions may be terminated by the affected party.

ARTICLE 16. Applicable law

This contract is governed by French law. The language of this contract is French.

In the event of a dispute or claim, the customer will first contact Patissland to seek an amicable resolution. This does not interrupt or exclude any deadlines for taking legal action. 

ARTICLE 17. Personal Information

The site https://patissland.fr is committed to using your email and personal addresses solely for the purpose of the business relationship with its customers. Patissland's partners may use this data with your consent.

In accordance with the French law "Informatique et libertés" (Law of January 6, 1978 as amended), you have the right to object (art. 38), access (art. 39, 41, 42), rectification (art. 40), and deletion of data concerning you. You can exercise this right by sending us a message through our contact form.

ARTICLE 18. Disputes

Any order validated on the Patissland site, without any restrictions, confirms the customer's acceptance of the general terms and conditions of sale (GTC) of the company PATISSLAND.

ARTICLE 19. SAV

In order to know the steps to follow regarding after-sales service for any issues with a product, you can contact customer service through the contact form. In order to benefit from the product warranty, it is essential to keep the purchase invoice of the product.

ARTICLE 20 : LOYALTY POINTS PROGRAM

Applicable from 26 October 2026.

Individuals earn 3, 5 or 7 points per euro according to their tier on eligible goods including tax after discounts, excluding delivery. The total is rounded to the nearest point, with halves rounded up. Products marked as excluded do not earn points. Gift-card payments are deducted from the eligible amount. Only online orders linked to the account, delivered or collected through click and collect, earn points. Purchases made in store do not earn points. Joining through an authenticated customer account awards 250 points once.

Loyalty tiers: Bronze earns 3 points per eligible euro (3%), Silver earns 5 points (5%) from €150, and Gold earns 7 points (7%) from €500 in eligible purchases including tax over the last 12 rolling months. Discounts, refunds and shipping are excluded. Your tier is recalculated automatically, with no January reset. An order that reaches a threshold unlocks the new rate for subsequent orders. Refunds use the original order’s rate. Members already enrolled when tiers launch on 26 October 2026 retain a permanent minimum of 5% and can reach Gold; they never drop to Bronze. New members start at Bronze. Existing points and vouchers remain unchanged.

Pro accounts, sale items, Valrhona products and gift cards do not earn points.

Purchase points become available 14 days after full payment.

Customers may exchange available points on request: 500 points for €5, 1,000 for €10, 2,000 for €20 or 5,000 for €50. Vouchers are personal, single-use, cannot be combined with other discounts and apply to goods, excluding delivery. The goods subtotal must at least equal the voucher value.

Voucher valid for 12 months from issue.

Available points expire after 12 months without a paid eligible purchase or an exchange of points for a voucher.

Previously issued vouchers keep their original validity period.

The 12-month voucher period applies to vouchers issued from the native programme launch date. For imported point balances, the inactivity period starts no earlier than that date. Pending points are not removed by inactivity expiry. Points restored following a refund or credited manually by customer service start a new 12-month period. Expired vouchers do not automatically restore points.

Cancellations and refunds remove the points earned on affected goods. An already-spent balance may become negative and must be rebuilt before another exchange. After a confirmed full refund, points exchanged for a native-programme voucher are restored once, only after the voucher is permanently deactivated. Partial refunds do not restore exchanged voucher points. Validated Pro accounts cannot earn or exchange points.

Modifications and End of the Loyalty Points Program

We reserve the right to modify or terminate the Loyalty Points Program at any time. In such a case, we commit to informing our users by email or through an announcement on our site.

ARTICLE 21 : Security and Authenticity of our Website

To ensure the security of your information and the quality of your shopping experience, please use only the official URLs of PATISSLAND:

www.patissland.fr

www.patissland.com

www.patissland.be

www.patissland.net

We would like to inform our customers that these are the only valid web addresses belonging to PATISSLAND. Any other URL claiming to be associated with our brand does not belong to us and may not be secure. We advise you to always check the website address before entering personal information or making transactions.

We are committed to protecting your data and providing you with reliable service. If you have any doubts about the authenticity of a site claiming to be ours, please contact our customer service immediately for verification.

ARTICLE 22 : MEDIATION

Mediation Service:

• Mediation - let's live better together
• Mediator's address: 2 impasse de Beauregard 54000 NANCY
• site web : https://www.mediation-vivons-mieux-ensemble.fr/contact/info/
  

European legislation requires all online merchants to include the following link to the European Commission's Online Dispute Resolution Platform:http://ec.europa.eu/consumers/odr/

Please note that Patissland handles the resolution of all potential incidents with customers directly:sav@patissland.com

 

Annex to these General Conditions:

 

Standard withdrawal form

For the attention of:

Patissland
12 Julius Caesar Avenue,

95520 OSNY
 

I/We (*) hereby notify you/us (*) of my/our (*) withdrawal from the contract concerning the sale of the property (*)/for the provision of the service (*) below

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Ordered on* / received on* :

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Name of the consumer(s) and order number:

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Address of the consumer(s):

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Signature of the consumer(s) (only in case of notification of this form on paper)

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(*) Cross out the unnecessary mention