🛍 Patissland: Best Price Guaranteed

At Patissland, we have a clear policy: to offer our customers the best prices across our entire range of pastry products. We are committed to guaranteeing competitive and affordable prices while maintaining impeccable quality.

We are convinced that our prices are among the lowest on the market, and we go even further by offering you a best price guarantee. If, within a week of your purchase, you find the same product sold at a lower price within a 30 km radius of our warehouse (12 chaussée Jules Cesar 95520 Osny France), we commit to refund the difference under certain conditions.

Conditions of the Best Price Guarantee

Our commitment is based on precise criteria to ensure a fair and transparent comparison.

1. A lower price displayed at a physical retailer

The price must be observed at a physical store located within a 30 km radius of our Osny warehouse. We do not consider prices displayed on online sales sites or e-commerce platforms without a physical point of sale in this geographic area.

2. An exactly identical product

The compared product must be exactly the same:

• Same brand
• Same reference
• Same packaging
  

Any difference, even minor, between the products will invalidate the comparison.

3. Immediate availability of the product

The compared item must be in stock and immediately available for purchase at the time of comparison. Offers on order, pre-sale, or requiring a waiting period will not be considered.

4. A price excluding promotions and sales

Only standard displayed prices are taken into account. Occasional promotions, discounts applied to loyalty cards, clearance offers, exceptional discounts, private sales, or special commercial operations cannot be used under this guarantee.

Any incomplete or unverifiable proof will result in automatic rejection of the claim.

📆 Strict seven-day deadline after purchase

Requests must be sent within seven days following the purchase. After this period, no claim will be accepted.

🔍 Why does Patissland already offer the best prices?

We implement an optimized pricing policy to guarantee prices among the lowest on the market throughout the year. Our model is based on several pillars:

• Direct negotiation with brands and suppliers to obtain the best possible rates.
• Bulk purchasing which allows us to reduce purchase costs and pass these savings on to our customers.
• Efficient logistics to minimize additional costs and maintain competitive prices.

📩 How to request a refund of the difference?

If you believe you have found a lower price meeting all the conditions, you can send us a request by emailing hello@patissland.com attaching:

1. A copy of your Patissland purchase invoice.
2. An official proof of the price displayed at the competitor (invoice, receipt, photo with visible date and address).
3. The exact address of the competing store located within a 30 km radius of Osny.

We will review your request within seven business days and inform you of its approval or rejection after verifying the criteria.

🎯 Patissland: A commitment to quality and transparency

Our best price guarantee reflects our commitment to our customers. We offer competitive prices throughout the year and ensure quality service to meet the expectations of pastry enthusiasts and professionals.

By establishing precise and demanding criteria, we guarantee a fair and balanced approach while preserving our business model that allows us to offer the lowest prices on the market and an unbeatable loyalty points system.

Trust Patissland, and enjoy the best offers with complete peace of mind.